Cancellation / Refund Policy

Adopted 1 July 2007. Subject to change without notice.

Any refund due under the following conditions will be processed within 7 days of receipt of written cancellation advice.

  • On arrival, shortening of dates booked is NOT allowed at all
  • No refund (nor transferable) for un-used days paid for, if you leave unexpectedly before your departure date.
  • Peak shortening of dates booked: if less than 28 days notice given on arrival you will be charged for ALL days NOT rebooked for the dates you cancelled. Minimum booking periods cannot be shortened at all.
  • If Booking Conditions received and not acceptable to you, and you cancel IMMEDIATELY on receipt of same, a $10 Admin Fee will still apply to each booking made & cancelled.

CABINS


 

 

Peak
1-28 days notice Including non-arrival. Nor phone advice by 10am on the 2nd day. Forfeit whole deposit and booking cancelled. ie NO Refund at all & cannot be transferred to another booking nor to a different date.
29+ days notice Cancellation fee will be = $10 admin fee (remainder amount paid refundable).
Offpeak
1-14 days notice Forfeit whole deposit and booking cancelled. ie NO Refund at all & cannot be transferred to another booking nor to a different date.
15+ days notice Cancellation fee will be = $10 admin fee (remainder amount paid refundable).

SITES


   
Peak
1-28 days notice Including non-arrival. Nor phone advice by 10am on the 2nd day. Forfeit whole deposit and booking cancelled. ie NO Refund at all & cannot be transferred to another booking nor to a different date.
  29+ days notice Cancellation fee will be = $10 admin fee (remainder amount paid refundable).
Offpeak
  Deposit is not transferrable to another booking date nor to another booking. Cancellation fee will be = $10 admin fee (remainder amount paid refundable).